Senior Manager Retail Training EMC Job at Adidas

This role is responsible for contributing to commercial targets by identifying and analyzing the training needs of all sales channels and developing a strategic plan to include training delivery and training programs to drive the business in alignment with global sales and business strategy

Key Responsibilities:

• Manage the team of EMC training managers and their extended training team across EMC markets and ensure consistency and quality of training implementation

• Own and manage the EMC training calendar for the mentioned markets and ensure timely implementation of programs as per EM SA & Global SA guidelines to drive results in alignment with global sales and business objectives

• Lead the revision of training materials received from global / EM and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery across mentioned markets

• Oversee the quality assurance of multi-language translation of training materials when required

• Ensure that retail teams across mentioned countries possess the skills and functional knowledge to provide premium customer service and drive business KPI’s

• Support Franchise training operations based on adidas standards to develop teams, drive business KPI’S and create a premium service culture

• Support Wholesale training operation for seasonal product learning across key, strategic and alliance accounts across EMC

• Provide feedback and consultancy on program content & execution to EM & Global SA when required

• Lead and manage local initiatives as agreed with DTC Lead

• Leverage technology & modern training tools across markets and champion innovation in training

• Manage and optimize training budget across EMC markets

• Encourage continuous improvement by constantly monitoring and sharing best practices across EMC and upwards with EM & Global SA

• Support individual and team development through upskilling initiatives & learning communities

• Collaborate and partner with HRBP for launch and execution of key retail HR initiatives

• Manage and facilitate communication and collaboration with cross-functional stakeholders and leadership group in EMC

• Conduct market visits periodically to support implementation and observe retail behaviour

Key Relationships:

• EM Sales Academy

• Global Sales Academy

• EMC DTC Leadership Group

• Sales Channel Leads, prioritizing DTC

• Functional Leads: DTC, WHS, Omnichannel/VM, CTC/BUs/Brand, Finance, Facilities, IT,

• HRBP

KPI’s:

• Follow the Kirkpatrick Model to measure training impact as per Global SA guidance:

  • Reach – who we train and on what

  • Reaction – training evaluation score

  • Learning – training retention

  • Behavior – implementation in store

  • Impact –Business KPI impact

Knowledge, Skills and Abilities:

• Experience in instructional design, content & program development is a plus

• Advanced MS office skills in particular PowerPoint and excel, innovative tools such as Canva, Prezi & Mentimeter are a plus

• Highly integrative with strong business mind, data focus and results orientation

• Solid business acumen and proven track record of increasing retail & sales KPI’s through training and development programs

• Enthusiastic with strong work ethic with flexible approach

• Creative and able to come up with innovative training solutions and ideas

• Consumer-centric, approachable, and strong interpersonal skills

• Excellent written and verbal communication skills

• A strong team player with an international mindset

• Excellent organization, time management and problem-solving skills

• Ability to travel when required across mentioned markets

Requisite Education and Experience / Minimum Qualifications:

• Minimum 8 years of experience in a multinational organization preferably in retail sales training / learning & development role with operations background with at least 3 years in a managerial role

• University degree in Business /HR /L&D or any related field

• Advanced user of MS-office

• Fluency in English (both written & verbal), Arabic is an asset

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.