myself.ae

Carine Fermanian
Downtown Jebel Ali

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07/28/2021

myself.ae

Carine Fermanian
Downtown Jebel Ali

Management

Retail



Sales Manager

Introduction:

Sales Manager with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and guests’ needs.
I have 10 years of retail sales experience including 4 years in management role.
Ability to assess sales performance, promote accountability, and manage inventory. Insists on staff providing exceptional customer service.
Provides coaching to team members to communicate tactfully and address customer concerns effectively and promptly.



Sales Manager
Carine Fermanian
Sales Manager

Management

Retail

Carine Fermanian
Sales Manager

Management

Retail


Introduction:

Sales Manager with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and guests’ needs.
I have 10 years of retail sales experience including 4 years in management role.
Ability to assess sales performance, promote accountability, and manage inventory. Insists on staff providing exceptional customer service.
Provides coaching to team members to communicate tactfully and address customer concerns effectively and promptly.



About me


Interests:

#Fashion

My DNA:

#Creative  #Detail Oriented  #Extrovert  #Motivating  #Positive  #Quick Learner



Skills


Language:
Arabi, English, French, Armenian
Expertise:
Microsoft Office

Experience


Commercial Manager

AdZouk

2021 - Present

 Leading and managing sales team to deliver agreed business targets and reviewing individual and overall business performance.
 Developing strategic plans to encourage business growth in UAE.
 Preparing weekly reports for the management showing the business updates and the upcoming action plans.
 Gaining strong business relationships with Agency Head of Investments to ensure Adzouk is a preferred ad network.
 Selling, negotiating, and achieving signed deals.
 Managing sales team to ensure their delivery of targets.
 Focusing on day-to-day operational needs
 Actively maintaining close communication with agencies, knowing their upcoming campaigns and programs
 Facilitating communication with business leaders and operation

Deputy Floor Manager

ABC Group

2020 - 2021

 Monitoring sales progress and ensuring that ABC and tenants employees abide by set policies, procedures, and standards.
 Maintaining inventory control and stock replenishment.
 Actively handling customer complaints to reinforce service standards.
 Preparing the team appraisals and putting individual development plans accordingly.
 Organizing the team schedule and training calendar and delivering one on one trainings and direct coaching sessions.
 Preparing and participating in the analysis of the business performance.
 Providing detailed constructive feedbacks on the collection to buyer’s team.
 Preparing team’s monthly targets and motivating them to increase sales and ensure efficiency.
 Challenging, recognizing, and rewarding good performers.
 Initiating changes and new ideas to improve the business.
 Conducting brand studies, reports and analysis.

Assistant Floor Manager

ABC Group

2017 - 2020

Brand Representative

ABC Group

2015 - 2017

Sales Associate

ABC Group

2011 - 2015

Education


Business Administrartion

La Sagesse Univirsity, Lebanon

2011 - 2015

Graduated with high distinction, GPA 3.8

Contact me


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