myself.ae

Mohammed Avesh Kasmani
Dubai

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11/14/2021

myself.ae

Mohammed Avesh Kasmani
Dubai

Customer Service

Events

Retail

Shipping & Logistics



Customer Service Manager

Introduction:

Mohammed Avesh Kasmani

Mobile phone: +971506795851
E-mail: avesh.kasmani@gmail.com

Career Objective
To be part of a progressive organization offering a challenging job, growth and development opportunities and to be able to meet challenges of a modern business under the growing influence of globalization, information technology and corporate governance.
Professional Experience
Fullerton India Home Finance Company ltd May 2017 – August 2021
Customer Service Manager

Responsibilities:
● Used coordination and planning skills to achieve results according to schedule.
● Handling Level 2 & Level 3 Escalations from Customers (Grievance Cell) & provide the prompt resolution with in the specified Time to ensure that the TAT is not impacted.
● Coordinating with the Branches, Collections, Legal and Backend teams in order to resolve the
Customer queries and revert the customers with accurate resolutions.
● Coordinating with the branch officials as and when the customer approaches Fullerton branch and provide them the resolution as per the customers respective queries.
● RCA (Root Cause Analysis) to be done product wise with a view to identify Process Improvements
● Provide the closure letter to customers as and when required with proper information of loan closing details on the letter.
● Publishing Daily productivity MIS to the contact center with productivity numbers updated on it.
● Preparing dashboard of pending cases twice a week and publishing it to all stakeholders.

Autumn Events September 2012 – November 2016

Event Assistant Operations

Responsibilities:
● Managing Promotions & Events for different Clients all over India.
● Develop and communicate concepts & proposals with Events Manager for events aimed at positioning the relevant brand/company/product in a unique and impactful way, in line with brand identity and excellence standards.
● Coordinate with clients and Vendors on specific requirements / details of the event being organized to ensure that the programmed/event meets the needs and specifications of the client and is within budget.
● Identify a suitable mix of elements for events, coordinate, manage, physically check and approve these same elements (venue, materials, F&B, set-up, entertainment, etc) for effective brand/company/product representation.
● Monitor continuously all the details of organising the event to ensure Group standards are maintained throughout and the image of the brand/product/company is enhanced.
● Prepare and submit proposals and reports as per set time frames to the client, Events Manager and Group Events Manager.
● Ensure that all estimates, costs & invoices are keyed in onto Smart Plan for all events within portfolio on an ongoing basis and ensure that all entered data is accurate and reflects actual at any given point.
● Ensure that all elements pertaining to assigned event are successfully completed within set timelines and budgets
● Guide, train and motivate subordinate to work to his/her best potential.
● Manage multiple projects and work assignments
● Helping manager to shortlist candidates
● Providing Product Knowledge to the Collogue Providing expense report to the manager

DYNO GROUP PLC – A Part of BRITISH GAS Surbiton, Surrey, United Kingdom
Worked as a Sales & Marketing Executive: November 2009 – April 2011

Responsibilities:
● Providing Customer Services (For Domestic, Commercial and British Gas Home Care customers)
● Providing quotes to all domestic Clients and promoting Plumbing & Drains cover to them
● Communicating courteously with Corporate Clients by telephone, email, letter and face to face.
● Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
● Issuing refunds or compensation to customers
● Meeting with other managers to discuss possible improvements to customer service
● To ensure highest level of customer satisfaction by maintaining an excellent rapport in order to claim effective communication
● Training new employees.
● Responsible for looking after operations of our high priority customers having National Accounts
● Responsible to dispatch all kinds of jobs to respective engineers
● To create a master and maintain up-to-date information on various products & brands together with price lists and category codes
● Processing all purchase orders.
● Preparation of consolidated purchase order
● Prepare monthly insurance declaration.
● Preparing the documents for payments to Corporate Companies & Franchises
● Processing the non -stock purchase orders in the system.
● keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
● Supporting any part of the business whenever needed
● Active participation in all type of events and competitions

Educational Qualifications

Qualification Name of the University/
Board Year of
Passing

Advance Diploma in Management & Leadership
Wales University, United Kingdom
2010

HSC Maharashtra Board 2007

SSC Maharashtra Board 2005

Computer Skills
● Microsoft Word
● Microsoft Excel
● PowerPoint

Capabilities

● Ability to work under pressure
● Adjustable in nature
● Willing to learn new things
● Team Player
● Good calculating skills
● Excellent skills in communication
● Positive Attitude

Achievements and Awards

● Certificate for Employee of the month by Autumn Events (April 2016 )
● Top Performer of dispatch team Plumbing & Drain process in Dyno Rod PLC - Part of British Gas.

Personal Profile

Date of Birth: 30th January, 1990 Nationality: Indian
Marital Status: Married

Interests and Activities
● Playing cricket
● Listening to music



Customer Service Manager
Mohammed Avesh Kasmani
Customer Service Manager

Customer Service

Events

Retail

Shipping & Logistics

Mohammed Avesh Kasmani
Customer Service Manager

Customer Service

Events

Retail

Shipping & Logistics


Introduction:

Mohammed Avesh Kasmani

Mobile phone: +971506795851
E-mail: avesh.kasmani@gmail.com

Career Objective
To be part of a progressive organization offering a challenging job, growth and development opportunities and to be able to meet challenges of a modern business under the growing influence of globalization, information technology and corporate governance.
Professional Experience
Fullerton India Home Finance Company ltd May 2017 – August 2021
Customer Service Manager

Responsibilities:
● Used coordination and planning skills to achieve results according to schedule.
● Handling Level 2 & Level 3 Escalations from Customers (Grievance Cell) & provide the prompt resolution with in the specified Time to ensure that the TAT is not impacted.
● Coordinating with the Branches, Collections, Legal and Backend teams in order to resolve the
Customer queries and revert the customers with accurate resolutions.
● Coordinating with the branch officials as and when the customer approaches Fullerton branch and provide them the resolution as per the customers respective queries.
● RCA (Root Cause Analysis) to be done product wise with a view to identify Process Improvements
● Provide the closure letter to customers as and when required with proper information of loan closing details on the letter.
● Publishing Daily productivity MIS to the contact center with productivity numbers updated on it.
● Preparing dashboard of pending cases twice a week and publishing it to all stakeholders.

Autumn Events September 2012 – November 2016

Event Assistant Operations

Responsibilities:
● Managing Promotions & Events for different Clients all over India.
● Develop and communicate concepts & proposals with Events Manager for events aimed at positioning the relevant brand/company/product in a unique and impactful way, in line with brand identity and excellence standards.
● Coordinate with clients and Vendors on specific requirements / details of the event being organized to ensure that the programmed/event meets the needs and specifications of the client and is within budget.
● Identify a suitable mix of elements for events, coordinate, manage, physically check and approve these same elements (venue, materials, F&B, set-up, entertainment, etc) for effective brand/company/product representation.
● Monitor continuously all the details of organising the event to ensure Group standards are maintained throughout and the image of the brand/product/company is enhanced.
● Prepare and submit proposals and reports as per set time frames to the client, Events Manager and Group Events Manager.
● Ensure that all estimates, costs & invoices are keyed in onto Smart Plan for all events within portfolio on an ongoing basis and ensure that all entered data is accurate and reflects actual at any given point.
● Ensure that all elements pertaining to assigned event are successfully completed within set timelines and budgets
● Guide, train and motivate subordinate to work to his/her best potential.
● Manage multiple projects and work assignments
● Helping manager to shortlist candidates
● Providing Product Knowledge to the Collogue Providing expense report to the manager

DYNO GROUP PLC – A Part of BRITISH GAS Surbiton, Surrey, United Kingdom
Worked as a Sales & Marketing Executive: November 2009 – April 2011

Responsibilities:
● Providing Customer Services (For Domestic, Commercial and British Gas Home Care customers)
● Providing quotes to all domestic Clients and promoting Plumbing & Drains cover to them
● Communicating courteously with Corporate Clients by telephone, email, letter and face to face.
● Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
● Issuing refunds or compensation to customers
● Meeting with other managers to discuss possible improvements to customer service
● To ensure highest level of customer satisfaction by maintaining an excellent rapport in order to claim effective communication
● Training new employees.
● Responsible for looking after operations of our high priority customers having National Accounts
● Responsible to dispatch all kinds of jobs to respective engineers
● To create a master and maintain up-to-date information on various products & brands together with price lists and category codes
● Processing all purchase orders.
● Preparation of consolidated purchase order
● Prepare monthly insurance declaration.
● Preparing the documents for payments to Corporate Companies & Franchises
● Processing the non -stock purchase orders in the system.
● keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
● Supporting any part of the business whenever needed
● Active participation in all type of events and competitions

Educational Qualifications

Qualification Name of the University/
Board Year of
Passing

Advance Diploma in Management & Leadership
Wales University, United Kingdom
2010

HSC Maharashtra Board 2007

SSC Maharashtra Board 2005

Computer Skills
● Microsoft Word
● Microsoft Excel
● PowerPoint

Capabilities

● Ability to work under pressure
● Adjustable in nature
● Willing to learn new things
● Team Player
● Good calculating skills
● Excellent skills in communication
● Positive Attitude

Achievements and Awards

● Certificate for Employee of the month by Autumn Events (April 2016 )
● Top Performer of dispatch team Plumbing & Drain process in Dyno Rod PLC - Part of British Gas.

Personal Profile

Date of Birth: 30th January, 1990 Nationality: Indian
Marital Status: Married

Interests and Activities
● Playing cricket
● Listening to music



Skills


Language:
English, Hindi, Marathi, Gujarati

Contact me


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