Customer Service Coordinator Job at Hermès

RESPONSIBILITIES

• Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.

• Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)

• Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)

• Ensure that all the requests are closed within the targeted time frame and with the highest quality of service. 

• Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

REQUIREMENTS

• Possess good communication and greeting skills.

• Being punctual, flexible, hardworking, responsible and adaptable.

• Have a professional approach and a positive attitude.

• Being a team player.

• Able to solve problems and decision making.

• Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.