Head of Hard Luxury - Dubai Mall Job at Hermès

JOB TITLE: HEAD OF HARD LUXURY
REPORTS TO: STORE MANAGER
LOCATION: DUBAI MALL
ORGANISATION UNIT: HERMES MIDDLE EAST LLC

SCOPE OF JOB: The Head of Hard Luxury is responsible for partnering with the Store Manager to 
successfully run all aspects of the business in his/her departments including building sales, team 
management, identifying opportunities and client development via CRM and services initiatives
and operations. 

RESPONSIBILITIES:

People development and team management
• Conducting interviews and participating to the recruitment of the team.
• Daily supervision of the team (coaching, training, organizing morning briefs and assisting 
in achieving sales objectives). 
• Being able to assess the team members and identify talents among the team members 
and conduct development plan/improvement plan when needed.
• Conducting monthly touch-base meetings and Annual Performance Evaluations. 
• Lead sales staff of his section hand in hand with the team leader and indirectly the rest 
of the team in the absence of the other Floor Managers. 
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as 
dedication and loyalty to the company, recognize individual and team efforts.

Sales and Service 
• Demonstrates an active management presence on the sales floor (manager on duty 
MOD coverage).
• Delivering exceptional service and ensuring all team members embody the Hermes 
spirit. 
• Identifying sales opportunities for his/her section by weekly review of business by métier, 
tracking delivery and special orders.
• Responsible for achieving the sales goal for the year for his/her section.
• Communicates CRM standards, follows up daily for associate compliance and to
maximize quality of client capture rate and detailed information. 
• Making critical client decisions and running business during Store Director visits to 
Podium/Paris.

Operations 
• Ensures policy and procedure is clearly communicated to team and all are actively
compliant. 
• Complete the Daily Sales Report accurately with qualitative feedback when required.
• Ensure and anticipate proper schedule needs for the team. Keep accurate record of 
vacation, public holidays, and attendance in partnership with Sales and Service Support 
team and HR.
• Supports Sales and Service Support function and Stock Management function.
Product management
• In charge of several métiers/product categories in terms of sales, visual merchandising, 
inventory control, training, etc. 
• Be responsible for market updates and give buying advice to store manager.
• Partner with VM team to highlight business needs.
• Responsible for maintaining stock levels in all métiers, MOS, and sell through.

MEASURES OF SUCCESS:
• Successfully leads the assigned Métiers.
• Develops and coaches the team to deliver excellent service and results.
• Achieves business results of the department and overall stores.

EXPERIENCE 
• Prior management experience in luxury retail/ retail is essential.
• 4 + years in Retail or related experience.
• Must possess basic office skills including proficiency in Excel, Word, Cegid.
• Ability to interpret sales data and translate to effective business.
recommendations/action plan. 
• Clear written verbal communication skills.
• “Hands on” Manager, leading by example, with strong leadership skills.

About Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.