Retail Data Aanlyst Job at Hermès

GENERAL MISSION

Hermès is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.

Responsibilities

Dashboards creation & maintaining

• Design and produce dashboards/reports to provide in-depth analysis of business performance and clients’ behaviour (e.g. client journey, spending patterns)

• Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights

• Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.

• Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements

CUSTOMER DATA QUALITY

• Improve the customer database quality and animate the retail teams to share best practices in Customer data capture

• Ensure regular monitoring of the customer database by developing dedicated analyses and Reports

• Support and deploy Group projects locally, adapting to specific market needs 

• Develop assets to train sales teams on customer data management

Customer Knowledge

• Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights

• Analyse customer patterns and retail performances to support strategic decisions

• Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges

• Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses

• Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary

• Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards

Retail excellence & Business performance

• Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)

• Propose recommendations and build action plans

• Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group

• Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives

EXPERIENCE & REQUIREMENTS

• Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years’ experience in a similar role

• Confirmed background in statistical methodologies and social behaviour analysis

• Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)

• Proficient in data analysis and reporting

• Ability to analyse and synthesize

• Customer and business orientated mindset

• Curiosity and adaptability 

• Discretion and confidentiality 

• Team spirit

• Fluent preferably in multiple languages with spoken and written English mandatory. Arabic & French are a plus.