Team Leader - Menswear Job at Hermès

Responsibilities 

People development and team management

• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.

• Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management.

• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.

• Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.

• Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team

• Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.

• Proven ability to deliver commercial results through strategic floor and appointment-based selling.

• Proactive in motivating and supporting the team to achieve individual and collective goals.

Sales and Service

• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.

• Ensure a high standard of customer service and experience.

• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.

• Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.

Operations

• Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation.

• Ensure the store operation standards of his/her perimeter: stock management and CRM.

• Complete the Daily Sales Report accurately with qualitative feedback when required.

•    Organize and manage breaks and staff roster to ensure adequate floor coverage.

Product

• Always ensure and maintain a neat and tidy visual merchandising.

• In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.

• Be responsible for market updates and give buying advises to store manager.

Profile

• Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics.

• Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.

• Consistently polished and well-presented, embodying professionalism and brand standards.

• Over 3 years of experience in luxury brands, with a deep appreciation for the sector.

• Minimum 2 years’ experience in a supervisory role within a luxury sector.

• Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.