Job Description

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
• Collects meaningful customer information throughout the client journey to feed into the CRM system
• Effectively uses cross- and upselling techniques to maximize sales opportunities.
• Guides and influences the client to make the best possible decision to buy the right product.

Client experience

• Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
• Engages with clients to uncover purchase motivations by asking good questions and listening to clients
• Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
• Develops local and international client base and seeks to recruit and develop top clients.
  Product and Customer Knowledge
• Using knowledge of Gucci and our products, engages with the clients using storytelling.
• Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
• Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
• Combines styling knowledge with the ability to mix-and-match products to best serve the client.