IN STORE TRAINER - DUBAI MALL
Department: Sales Academy
Direct Reporting Line: Operations Store Manager, Dubai Mall Megastore
Indirect/Secondary reporting line: GCC Sales Academy Manager
Location: Dubai Mall
GSMS Grade: PR2
PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:
- To provide a business partner service to the District Manager, Operations Store Manager, and store team to deliver all business training projects on time and in full in collaboration with the Global and GCC Training function to ensure excellence in execution.
- To lead training and development in the store by providing a best in class onboarding and training program to ensure employees are fully knowledgeable in all areas of their role
- Plan, drive, and support the implementation of all Retail training programs and platforms (i.e Connect, Engage, Inspire (CEI), Every Moment Matters, AREA, ATTICUS, Seasonal Product Learning, etc) by creating and/or leading inspiring and engaging workshops for the store team to ensure successful execution in the store.
- Plan, drive and support the implementation of specific Halo store training programs by creating, leading, and/or coordinating inspiring and engaging workshops for store team members, aligned with subject matter experts and stakeholders
- Collaborate with the GCC Sales Academy to ensure best practice and compliance when delivering training initiatives and provide feedback on content and implementation of training programs to ensure cluster, market, and global alignment.
- Create a professional, high performance culture by upskilling, coaching and supporting in-store trainer(s), Halo Store Management Team, and subject specialists in stores to deliver best in class training standards through effective communications methods (ie. training sessions, online tools, training tools, Thinktime, etc.)
- Partner with and the District Manager, Operations Store Manager, Retail Back Office Stakeholders, and Human Resources (HR) to support employees that require additional training support (i.e. under-performing, new stores teams members, etc.)
- Consistently analyse and evaluate the training programs and implement changes where appropriate to ensure engagement and understanding of the topic by the recipient
- Ensure all employees receive the relevant Health and Safety Training within the store in collaboration with Operations and Profit Protection.
- Analyse and measure training delivered to ensure implementation and learning is successful and embedded Onboarding
- Plan and implement engaging and effective onboarding programs for new joiners to the business in alignment with the Halo Store Manager, Operations Store Manager, and Retail Back Office
- Drive the highest level of follow-through and accountability around functional capabilities development (ie AREA).
- Partner with the District Manager and Operations Store Manager in planning and implementation of #MYBEST, including coaching, feedback, 90 Day Plan, and training plan support
- Partner with the District Manager in providing support on resources, techniques, and approaches for talent management within the store on a case by case basis
- Halo Store Leadership Team
- Halo Store Team
- GCC Sales Academy
- UAE Retail Back Office
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- Minimum two years of training and development facilitation experience (retail industry preferred)
- Intermediate to advanced MS Office program skills (e.g., PowerPoint, Word, Excel, etc.)
- Availability for travel
- Fluent in English, Arabic preferred
- Competent and proven experience in influencing peers and above
- Delivering training workshops and initiatives
- Knowledge of the adidas and Reebok brands
- Knowledge of Retail Key performance indicators, Profit and Loss reports, and Store Operations
- Experience of working in a Retail environment
- Tenacity to achieve and exceed KPI targets
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Location: DubaiJob Type: Full Time
Category: HR & Training Retail
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