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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

POSITION PURPOSE:

Sephora Middle East is recruiting a Regional Care Trainer, based in Sephora University (Dubai).

The main responsibility of this role is to lead Skincare & Haircare learning and development across our 5 Middle East countries, through the implementation of regional training initiatives, training delivery, in-store coaching and assessment (approx. 30% of time) and the development of the Skincare Expert Community. The role includes the management of the Regional Care Education Expert, for which it will require development, supervision, follow-up and feedback.

Other tasks will include strong collaboration and guidance of the KSA Care trainers for identical and seamless execution, support Skincare & Haircare brand training organization and take part in cross-selling training initiatives. The role requires strong collaboration with Retail & Store Managers to support the learning and development of the store team. The Regional Care Trainer may also support cross-functional events (with Marketing/PR and HR).

This is a regional role that will require monthly travel within the Middle East countries (Qatar, Kuwait, Oman and Bahrain).

KEY ACCOUNTABILITIES:

Skincare & Haircare Education 

·       Contribute to the formulation of the Skincare & Haircare yearly strategy and roadmap.

·       Manage the OGCC Skincare and Haircare training plan, calendar and budget.

·       Lead the creation/update of all Skincare & Haircare training modules, ensuring Middle East needs and relevance.

·       Develop Skincare & Haircare expertise by implementing certification pathways and delivering Sephora University Skincare & Haircare training modules.

·       Lead the implementation and execution of all Skincare & Haircare initiatives – including alignment with KSA, communication to stakeholders, follow up and gathering feedback.

·       Lead the development of the Skincare Expert Community (including monthly engagement, organization of Experts’ events, feedback on performance, calibration, building Expert pathway, etc....)

·       Ensure to fully equipped direct report and peers from SU to deliver any Skincare & Haircare training initiatives effectively (from TTT, delivery observations and feedback)

Coaching & Support at store level

·       Lead development of Skincare talents, following the internal process, in collaboration with Retail, including identification, coaching, tracking and communicating about progress and learning.

·       Lead coaching in-store by providing guidelines, assessment, tools and proper post visit feedback, to direct report and KSA trainers – set example by conducting in-store coaching visit on weekly basis.

·       Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.

·       Partner with Retail & Store Managers to share and align feedback, development plan and follow-up actions through meetings and reports.

Skincare & Haircare Brand Training

·       Work with the Beauty Education Manager and Offer Team to align brand training needs and brands to be featured at key training events.

·       Drive execution of multi-brand education events, align on agenda, challenge and review all brand content, based on training objectives. Ensure to infuse Sephora DNA into any brand training events.

·       Host, animate and drive engagement of Skincare & Haircare brand training – in-person and digital.

·       Drive teach back post brand training, by equipping, inspiring, and following up with attendees.

Management

·       Manage the Regional Care Education Expert.

·       Support the growth and development of the Regional Care Education Expert through coaching, feedback, and follow-up.

·       Support effective delivery of training and in-store coaching of the Regional Care Education Expert.

SKILLS AND QUALITIFCATIONS

·       Strong expertise and knowledge in Skincare & Haircare in a retail environment

·       Deep understanding of the retail environment’s business, training and development needs

·       Training and coaching experience – being in a retail training role for 3+ years

·       Has proven records of coaching and developing team members

·       Demonstrate excellent communication, presentation and public speaking skills

·       Ability to manage multi-projects with diverse business partners

·       Locally mobile with weekly store visits in UAE and able to travel across OGCC countries on monthly basis

·       Collaborative, flexible, adaptable, resilient, open to feedback and self-motivated

HERE, YOU WILL FIND:

·       Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

·       Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

·       Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.